tThese are a list of some of our policies and question that we are asked.
Money back guarantee on service?
We offer a satisfaction guarantee. Not to be vague, but we will make sure you are happy with our service. Software issues and hardware failures are common place with computers. Though we cannot always offer refunds on service, we promise to work with the customer to come up with a resolution.
How long are most service calls?
Service calls can vary since every issue is different, but the average is 1-1.5 hrs.
Do you come to us or is there a drop of location?
We offer in your home or office service. We charge a 1 hr. min. the clock starts when we arrive.
Where are you located?
We are a mobile service computer company. We are based in Clarkdale Arizona. Our normal coverage areas are Sedona , Cottonwood , Clarkdale , Jerome , Camp Verde , Anthem and more.
What do you mean by remote services?
We can offer to repair and diagnose most software and hardware issues over the internet with a secure connection to your computer. As well as helping to diagnose over the phone if your computer has no available connection.
At JJS Computer safety of our customers is always our top priority not just their computers. Our technicians will wear a mask and/or gloves at the clients request. Technician will use hand sanitizer before and after every job. Technician will not show up if feeling under the weather. We are also offering extended hours and remote repairs.